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How to protect your CPF account?

Following scams on CPF accounts, how can you protect yourself?

In January 2021, the French Ministry of Labour, Employment and Integration warned CPF account holders against fraudulent phone calls, emails and SMS messages. How to protect yourself against these scams?

How do these scams work?

According to an article from the French Ministry of Labour, Employment and Integration, some people offer help in setting up a CPF account. They inform CPF users of a risk of theft of personal data, loss of training credit or a balance to be paid for a training course outside the secure area of the mon compte formation website. The aim of these scams is to steal personal or professional information in order to make fraudulent use of it. By collecting personal information, these people can register CPF users for training provided by a fake organisation created for these scams. By registering CPF users, CPF users pay for non-existent training from their account. Training courses for business creation or foreign language training are particularly conducive to scams.

How to avoid these scams?

To avoid being hacked, adopt the right reflexes:

  • Never communicate your personal and/or professional data, whether it be your social security number, email, login ID, date and place of birth, etc.
  • Create your professional training account yourself and remember that no professional is authorised to do this for you.
  • Secure your CPF account with a complex password.
  • Never click on a questionable link and check the website address on your browser.
  • In case of doubt, contact the CPF customer relations department directly.

For more information, read the article from the French Ministry of Labour, Employment and Integration. For more information on the TOEIC® tests and the CPF, click here.