ETS Global uses two different types of scoring methods depending on the test format:
- human scoring for open-question tests
- automated scoring for multiple-choice test questions
For more information on the scoring methods used for each test, please visit ETS' website.
ETS and the EPA reserve the right to take any and all actions – including, but not limited to, barring you from future testing and/or withholding or canceling your scores – for failure to comply with test administration regulations or the test administrator’s directions or where the validity of the scores is questionable. If your scores are canceled, they will not be reported, and your registration and test fees will not be refunded.
If you would like to report cheating during a TOEIC or TOEFL test session, please refer to this page.
Because English-language skills may improve or decline over time, ETS Global and Representatives will re-issue and confirm score results for 2 years after taking the test.
You would need to provide a scanned copy of the score report in question by email.
We will do our best to come back to you with an answer within 7 days from your request.
Due to the COVID-19 situation, our response time is currently delayed. We will work on your inquiry and try to come back to you as soon as possible.