Most Frequently Asked Questions
If you did not log in or create an account during your purchase, we invite you to click on the "My Account" button in the "Your ETS Global invoice is now available" and "Your score is now available" emails sent by ETS Global to link your order/registration to your online account using the same email address you used for registration..
Only after this step will your purchase order be linked to your account and you will be able to access all available features. From your online account, you will be able to see and change your picture, access the Examinee Handbook, see your online score in the "Past tests" section.
All test registrations shall be submitted through our website by clicking on "Register to a test". Your registration will then be finalised and confirmed by email once the online payment is validated.
For the TOEIC Listening and Reading, the TFI and the TOEIC Bridge tests, depending on the option you will choose when registering to the test, your score will be:
- delivered by post between 10 and 15 working days* after the session date (excluding postal delays) for "Standard scoring" option;
- delivered by post between 2 and 5 working days* after the session date (excluding postal delays) for "Express scoring".
Online score available in some countries, please check the list of countries for more details.
For the TOEIC Speaking and Writing tests your Score Report will be sent to you by post within a maximum of 8 working days (excluding postal delays).
*Working day: excluding Saturday, Sundays and bank holidays.
ETS regularly carries out correlation studies between its tests and the CEFR (the Common European Framework of Reference for Languages) to ensure that reliable and precise correlations can be made over time.
The CEFR defines skills in reading, writing, listening and speaking in any language. The Framework is broken down into six levels, falling into three main groups:
- A1 – A2 (Basic User)
- B1 – B2 (Independent User)
- C1 – C2 (Proficient User)
All the tests developed by ETS Global are mapped to the CEFR level and thus can be broken down such as follows:
- Level A1 to B1: TOEIC Bridge® and TOEFL Primary® tests
- Level A1 to C1: TOEIC® Listening and Reading and TOEIC® Speaking and Writing tests
- Level A2 to B2: TOEFL Junior® Standard test
- Level A2 to C1: TOEIC TFI™ and TOEFL ITP® tests
- Level B1 to C1: TOEFL IBT® test
For more information on the CEFR mapping of each ETS test, click here.
By clicking on the "Register to a test" button, you will access all the tests sessions dates available nearby or in the selected city.
Please make sure the country selected corresponds to the country where you wish to register. If it is the case, there might be sessions available in this country. To see them, please click on "Show the map", click on "-" to see all the sessions available in this country. If it is not the case, you may change the country and proceed as mentioned above.
If you can't find any test session in your city we invite you to extend your research to the neighbouring cities. You can also avoid selecting a city in order to visualise all available test sessions in your country. Once a test session is fully booked, it will no longer appear on our website.
ETS has designed two programmes to support decision-making in different settings:
- The TOEIC® Institutional Testing Programme: delivers a nationally recognized score report without the test taker’s photo.
- The TOEIC® Public Testing Programme: delivers an international score report with the test taker’s photo.
Both programmes guarantee fair, valid and reliable test scores correlated onto the CEFR. The test itself (length, difficulty, number of items, score scale…) is the same. The main difference between the two programmes lies in the recommended usages of the score reports and the format of the score reports delivered.
Click here to find essential information on the TOEIC testing programmes.
The TOEIC® Listening and Reading test takes 2 hours to complete and includes 2 sections:
- Listening Comprehension section: 45 minutes and 100 questions
- Reading Comprehension section: 75 minutes and 100 questions
Before the test, 30 minutes are required to complete administrative formalities.
For more information on the TOEIC® Listening and Reading test, click here.
Because English-language skills may improve or decline over time, ETS Global and Representatives will re-issue and confirm score results for 2 years after taking the test.
As the use of English evolves and changes, so must our tests and test questions. We want to ensure that the TOEIC Listening and Reading test reflects current language use and measures the language skills that test-takers need when they are placed in, or preparing for, positions in the real world.
What you need to know:
- a reduced number of Photograph and Question Response questions
- an increased number of Conversation questions
- conversations that include shorter turns and more exchanges
- more than two speakers in some conversations
- conversations that include elisions (going to → gonna) and incomplete sentences/fragments (Yes, in a minute; Down the hall; Could you?)
- new question types testing the connection of what is heard in a conversation or talk and what is seen in a graphic
- new question types testing a speaker’s implied meaning in the context of a conversation or a talk
- a reduced number of Incomplete Sentence questions
- two new question-types testing understanding of the overall organization of passages
- text Completion questions that ask test-takers to choose which new sentence fits best in the context of the overall passage
- set-based questions that ask test takers to understand where in the passage a sentence belongs
- text messages, instant messages, or online chat conversations with multiple writers
- questions testing the understanding of three related texts
- a small increase in the number of single and multiple passage questions
- new questions about understanding the writer’s words in context
With these updates:
- the overall quality and difficulty of the TOEIC® Listening and Reading test will remain the same
- there will be no changes in the administration of the test
- the score report will remain unchanged with the exception of one additional Listening Ability Measured: Understanding a speaker’s purpose or implied meaning in a phrase or sentence.
- scores will continue to be comparable across test administrations.
What is the procedure for obtaining a specific accommodation for a person with disabilities or health related needs?
To make a request for an accommodation, please return the complete file by email to ETS Global’s Mission Handicap.
Your file consists of the following documents:
- Required documents (specified in the form)
All requests for accommodation should, therefore, be sent by email before registering and at least 4 weeks prior to the date of the test. It is imperative to have received the accommodation agreement before registering for a test session.
The approval letter is valid for one year from the date of issue. Before each registration, you must contact the test center to find out if the accommodation can be made on the desired date. To know more about obtaining a specific accommodation, click here.
No. The letter of approval for an accomodation request is valid for one year from the date of issue. Therefore, you do not need to renew your request if you wish to sit several tests in one year. Click here to find out more about ETS Global's Mission Handicap.
On the test day, you must have an acceptable and valid ID (not expired) with a signature and a recent photograph to be admitted to a test center.
We remind you that in France, the identity card is valid for an additional 5 years, if it was issued to an adult (+18 years old) between 2006 and 2013. You can find more information about this here. If this is your case and it corresponds to the criteria mentioned above, you can be admitted to the test center.
Acceptable primary identification documents:
- National identification or passport for E.U test-takers taking the test in the E.U.;
- Passport for non-Europeans test-takers (important: resident permits are not authorised);
- Driver’s license or military identification for test-takers who are taking the test in their country of citizenship (you could, for example, use your French driver’s license to take the test in France).
For more information, do not hesitate to check the Examinee Handbook related to the test you wish to take.