ETS Global’s Disability Services

ETS commitment to equity

Ensuring test fairness and impartiality requires creating assessments that do not disadvantage any group of test takers because of individual characteristics such as origin, ethnicity, sex/gender or disability. Our Disability Services exist for this purpose.

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Indeed, ETS Global, in charge of organising ETS tests in Europe, the Middle East and Africa, makes certain accommodations for people with disabilities or health problems.

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What are our Disability Services?

ETS Global’s Disability Services aims to ensure that the necessary accommodations are in place to take the ETS tests, especially the TOEIC® tests. Potential accommodations may include (non-exhaustive list):

- Extra time
- Breaks
- Audio tests (only a part of the test for blind people)
- Enlargement text
- Braille test
- Omission of the Listening section
- As well as any other accommodation generally required by the test taker sitting the exam

There are many possible accommodations, and they require special organisation to ensure the availability of a separate room, specific test material, an accompanying person, etc. This requires anticipation so that all candidates can take the TOEIC® tests in the best conditions.

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Steps to follow in the accommodation request procedure

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In order to allow our teams and test centres to properly organise the necessary accommodation, registration must be made at least 4 weeks before the test date.

Step 1 : Before registering, fill in the test session accommodation request form and send it (with the required supporting documents) to our Disability Services.

Step 2 : ETS Global's Disability Services approves the accommodation request and sends you a letter of approval valid for 1 year from the date of issue.

Step 3 : Once you have received the letter of approval, you can proceed with your registration. You have two choices:

- If you are taking the test at a Public Programme Test Centre, you must contact the test centre and confirm with them the arrangements to be made and the date of the session. Upon confirmation, you can register directly on our website.
- If you are taking the test at your school / company, you must contact the institution's administrative department to complete your registration.
On the day of the test, you must bring your accommodation approval to the test centre.

See our FAQ section and the Examinee Handbook for your chosen test to learn more about accommodation requests.